Director of Support Services

Title:  Director of Support Services

Reports to:  Deputy Director (COO)
Classification:  Core Staff / Full Time
Supervises:  Water Plant Manager, Facilities Department, IT, Land Steward, Kitchen

Position Overview

Oversees the IT, Water, Housekeeping, Facilities, Kitchen, and Land Stewardship departments at SMC. The Director develops practical and functional systems for Shambhala Mountain Center’s physical plants, and is responsible for operating and improving on a regular system of maintenance for all SMC facilities. The Director of Support Services sits on the Executive Council and reports to the Deputy Director.

General Overview of Shambhala Mountain Center

Shambhala Mountain Center is one of the principal international practice and program centers in the Shambhala mandala, personally founded by the Vidyadhara, the Venerable Chögyam Trungpa Rinpoche. It continues to be the site of Shambhala seminaries and other major programs for the Shambhala community, as well as numerous programs each year for newcomers, often led by distinguished teachers from other Buddhist schools and wisdom traditions. The center has a core community of some 50 personnel, which expands up to 130 in the summer months. It attracts over 4,000 program participants annually as well as 10,000 visitors to The Great Stupa of Dharmakaya.

Specific Responsibilities

  • Oversee the development of department budgets.
  • Serve as an active member of the Executive Council and participate in inter-departmental strategies.
  • Prioritize and multi-task the management and coordination of several diverse departments and personnel.
  • Understand basic workings, needs, and inherent problems of the supervised departments.

Departments Supervised:

Information Technology (IT) Department

The IT Manager administers, optimizes, and troubleshoots a heterogeneous computer network of 50+ PC’s and 5+ Macs that run on a Windows 2008 Server.  The IT Manager is responsible for implementing updates, securing the network and troubleshooting all technical challenges that appear on individual workstations or the entire network.

The IT Manager also supervises assistant technicians that troubleshoot less complex problems.

  • Support of a heterogeneous computer network and its users
  • Relating with email/web hosting, phone and internet providers
  • Programming, maintenance and support of Unix based VOIP phone system, including troubleshooting, phone line maintenance, new installation and relating with vendor and telephone provider
  • Maintenance of existing internal ticketing application and webshare
  • Requires experience in direct end user support in LAN & WLAN environments
  • Strong organizational and communication skills
  • Ability to manage multiple projects simultaneously

Key Positions:

  • IT Manager
  • A/V Specialist

Water & Heating Systems Department

  • Water system assets include five (5) Active Wells.
  • One (1) Wastewater Treatment Facility with capacity of 33,000 gallons a day.
  • There are currently twenty nine (29) Septic Tanks associated with buildings several which are associated with Leach Fields.
  • Several thousand foot distribution piping including four (4) Fire Hydrants, Cistern Storage Tanks, Booster Pumps, and Collection System piping.
  • Several thousand feet of sewer line, and two (2) Lift Pump stations.
  • Thirty (30) buildings are connected to a Public Water System.
  • The Great Stupa of Dharmakaya has an Irrigation Sprinkler System for foundation plantings on lawn areas.
  • Two (2) of the buildings have Fire Suppression Sprinkler Systems, automated control panels, and alarm systems.
  • Seven (7) of the existing buildings have Hydronic Heating systems.

Additional Systems

  • There are two (2) Commercial Kitchens and one (1) Service Kitchen.
  • One (1) Commercial Laundry Facility and two (2) Domestic Laundry Facilities.
  • There are a large number of staff vehicles and pickup trucks, sedans and three (3) Type VI Quick Response Fire Engines.

Key Positions:

  • Director of Expansion & Planning
  • Water Treatment Plant Operator

Facilities Department

The Facilities Department is responsible for providing skilled labor for the maintenance and operations of all buildings, vehicles and out-of-doors areas, including the set-up and takedown programs.

  • Maintenance and repair of 85 structures and related internal systems (heating, water, electric, phone)
  • Renovations
  • Maintaining out-of-door areas, roads and paths in collaboration with the Land Steward
  • Work with the local fire department
  • Interface with electric, gas, and phone suppliers as well as waste removal services
  • Oversee tent set-up, takedown and maintenance
  • Waste and trash removal
  • Assist other departments as needed

Land Steward Department

The objective of the Land Steward role is to initiate and maintain procedures and policies that promote the health of the ecosystems and the compassionate coexistence of SMC within those systems.

  • To monitor, preserve and develop SMC’s existing gardens, farm and landscapes.
  • To act as a project consultant regarding the usage of SMC lands.
  • To manage Colorado State Forest Service grant funds and work to create a healthy forest structure.
  • To network, establish, and maintain working relationships with relevant environmental organizations and educational institutions.
  • To explore and create educational opportunities for visitors and participants, with an emphasis on sustainability.
  • To initiate, facilitate and participate in sacred earth-based practices and ceremonies.


Minimum Qualifications

  • Minimum of 3 years of systems and management experience
  • Knowledge and understanding of Shambhala Mountain Center’s vision and mission, and a commitment to uphold our vision
  • BS/BA in a relevant field or equivalent practical experience

Desired Qualifications

  • Excellent interpersonal communication and problem-solving skills
  • Knowledge and understanding of Shambhala Mountain Center’s vision and mission
  • Master’s degree in business or relevant field
  • Experience and/or working knowledge of all supervised departments
  • Experience in executive group membership
  • Proven leadership skills and the ability to lead by example
  • Interest in or active progression on the Shambhala path

Contact for compensation & benefits.